Effective Date: 23-10-2024
At https://insightmediaco.com (“we,” “us,” or “our”), operated by Insight Media Co., we are committed to providing excellent service and ensuring that clients and Creatives have a positive experience on our platform. This Refund and Returns Policy outlines the conditions under which refunds are processed for services booked through our website. By using our services, you agree to the terms outlined below.
1. Refund Policy for Service Cancellations
We understand that sometimes plans change, and you may need to cancel a booking. Our refund policy is designed to offer flexibility while protecting the time and resources of the Creatives offering their services.
- Cancellations 14 Days or More Before the Service Date:
If you cancel your booking 14 days or more before the scheduled service date, you will receive a full refund of the amount paid. - Cancellations Between 7-14 Days Before the Service Date:
Cancellations made between 7 and 14 days before the scheduled service will be eligible for a 75% refund. - Cancellations Under 7 Days Before the Service Date:
If you cancel your booking within 7 days of the service date, you will receive a 50% refund of the amount paid. - Cancellations on the Day of the Service:
Cancellations made on the day of the service are not eligible for a refund. This is to account for the time and preparation the Creative has invested in the service.
2. Non-Refundable Payments
- Completed Services:
Once a service has been successfully completed by the Creative, the payment is non-refundable, except in cases where a formal dispute has been raised and deemed valid by us (see Section 4: Dispute Resolution). The quality and satisfaction of the service must be handled between the client and Creative, though we encourage a mutual resolution. - Last-Minute Changes:
If any last-minute changes are made to the booking that alter the scope, timing, or requirements of the service, these may result in additional charges. If a client or Creative cannot agree on these changes, the booking may be cancelled under the refund terms mentioned above.
3. Late or Failed Service Delivery
If a Creative fails to deliver the service within the agreed time or does not show up for the scheduled appointment:
- Full Refund:
You are entitled to a full refund if the Creative does not show up or fails to deliver the service as booked. - Rescheduling:
You may opt to reschedule the service at no additional cost. Both the client and Creative must mutually agree on a new date and time for the service.
4. Dispute Resolution
We are committed to ensuring the fairness of transactions made through our platform. If you are unsatisfied with the service provided or believe that the service was not performed as agreed, you can initiate a dispute resolution process by contacting us at [email protected]. The following guidelines apply:
- Review Process:
Upon receiving a dispute, we will review the case and may request additional information from both the client and the Creative. - Outcome:
If the dispute is valid, we may offer a partial or full refund based on the specific circumstances. In some cases, we may suggest that the service be re-performed at no extra cost to the client. - Final Decision:
Insight Media Co. reserves the right to make the final decision on all disputes and refunds, based on the evidence provided.
5. Handling Payment Hold and Release
All payments are securely processed and held by us until the service is marked as completed. The funds will only be released to the Creative’s account after both the client and Creative confirm that the service has been satisfactorily completed.
- Payment Release Upon Completion:
Once the client confirms the service has been completed, we will release the funds into the Creative’s account within 7 days. - Disputes After Completion:
If a dispute arises after the payment has been released, we will work with both parties to reach a resolution. However, it may be more difficult to recover funds once they have been disbursed, so we recommend raising any concerns promptly.
6. No Returns Policy
Since our platform facilitates the booking of services rather than the purchase of physical goods, returns are not applicable. We recommend that clients provide a clear and detailed description of the service they need when booking, and communicate directly with the Creative to ensure all expectations are understood.
7. Client and Creative Responsibilities
- Clients:
Clients are responsible for providing accurate information when booking and ensuring they are available at the agreed time and place for the service. - Creatives:
Creatives are responsible for delivering services in a professional and timely manner, as agreed upon during the booking process. Failure to do so may result in refunds being issued to the client, and potentially a suspension from the platform.
8. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the platform following any changes signifies your acceptance of the updated policy.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [email protected]
- Phone #: 0401 748 907
By booking a service through our platform, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.